Shipping & Delivery
Details on delivery timeframes, shipping methods, and tracking.
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Where do you deliver?
We ship orders Australia-wide and to most countries around the world!
How do I update the shipping address for my order?
We can only update your shipping address if your order has not been dispatched yet, so it’s important to get in touch quickly!. Please either:📬 Submit a request via our Contact Form, or email us at [email protected]. Include your updated addr
How much is shipping/fees?
Shipping costs and any applicable fees are calculated at checkout based on your location, order value, and selected shipping method. 🇦🇺 Australia. Free standard shipping on orders over $99 AUD*. Orders under $99 AUD will see standard and express sh
Will my order be dispatched or delivered on a public holiday?
No, we do not operate on public holidays. Orders will not be packed, dispatched, or delivered on these days. // We observe all Australian national public holidays as well as Victorian (VIC) state public holidays//. If you place an order on a public h
Why am I charged for shipping if it meets the threshold?
To qualify for free shipping, your order total must meet the threshold after any discounts or promotions have been applied*. A couple of quick things to check:. ✅ Is your cart total (excluding the delivery fee) over $99 AUD (Australia) or $120 NZD (N
Estimated Delivery Timeframes
Wondering when your order will arrive?. For domestic or standard international orders, check AusPost’s delivery estimates using our postcode (3207 – Port Melbourne) and yours. For International standard orders, check Australia Post International and
Will I have to sign for my package?
Yes, as a safeguard, all domestic orders require a signature by default to ensure secure delivery. 📦 What if I’m not home?. If no one is available to sign, Australia Post will either:. Leave a card and redirect your parcel to your local Post Office
Who will deliver my order & Where Can I track My Shipping?
We ship all packages using Australia Post, except for Express International orders, which are sent via DHL Express. 🇦🇺 For deliveries within Australia:. All orders (Standard & Express) are shipped with Australia Post. You’ll receive tracking detail
Can I send to a PO box/Parcel Locker?
Yes, we deliver to PO Boxes and Australia Post Parcel Collect locations across Australia. How to use a Parcel Locker at checkout:. When entering your shipping details, make sure to include:. Parcel Locker address (as provided by AusPost). Your 10-dig