Aid Station Help Centre logo
Aid Station Help Centre logo

All articles

Tracking

Authority to leave/ leave in a safe place

This applies to orders in Australia only (for international orders please check with your local postal service) By default, all domestic parcels require a signature on delivery for safety. However, you can request your order to be left in a safe plac

Why can't I track my package?

If your tracking number isn’t working or hasn’t updated, don’t stress, here are a few reasons why that might happen and what you can do. 📦 Your order hasn’t been dispatched yet. If your order is still marked as “Unfulfilled,” it hasn’t left our ware

How long will the order take to arrive?

Whether you've already placed an order or you're just planning ahead — we've got you. Here's everything you need to know about delivery timeframes so your goodies arrive right when you need them. ⚠️ Need it urgently? Choose EXPRESS – we will always p