Orders & Payments
Information on placing, managing, or cancelling orders and available payment methods.
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All articles
Categories
Shipping & Delivery
Details on delivery timeframes, shipping methods, and tracking.
Returns & Exchanges
Guidelines for returning or exchanging products, including eligibility and process.
PODIUM Loyalty Program
Overview of loyalty tiers, earning points, and redeeming rewards.
Product Availability & Sizing
Stock updates, size guides, and product recommendation support.
Promotions & Offers
Terms and eligibility for discounts, gifts, and special offers.
Contact Us & General Info
General enquiries, contact channels, and company information.
Terms, Conditions & Policies
Articles
Why is my order Partially Shipped?
Don't worry - all your items will be shipped together in one convenient package.‼️ We're currently experiencing a temporary issue with our Order Confirmation emails due to important backend warehouse system upgrades we're implementing to serve you be
Why is my order marked as Picked up but I didn't pick it up?
This might be due to an issue in our new warehouse fulfillment system affecting Click & Collect.If you haven't picked up your order yet, not to worry - it's waiting for you at the warehouse! ☺️🙌Feel free to pop in anytime between Mon-Fri 10am-5pm. (