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Click & Collect

What is Click & Collect & where is it available?

Click & Collect is a free service (with no minimum purchase required) that allows you to shop online and collect your order directly from our Port Melbourne warehouse. ⚠️ Please note: This is not a physical retail store, you can’t shop in-person, but

What do I need to bring to collect my Click & Collect order?

When collecting your order from our Port Melbourne warehouse, please bring:. A copy of your Order Collection Notification (on your phone is totally fine). Your order number/order confirmation. 📩 How will I know when my order is ready for collection?

What should I do if I want someone else to collect my order?

No problem! If you need someone to collect your order on your behalf, they’ll just need to bring:. A copy of the order confirmation email, or. The order number and name on the order. Once the parcel has been signed for, responsibility transfers to th

I can't find your warehouse. Where is it?

The Bund Business Park. Unit 9 / 600 Lorimer Street. Port Melbourne VIC 3207. 🚗 Directions:. If you’re driving from the city along Lorimer Street:Turn left into The Bund Business Park (through the black sliding gate) and drive all the way down until

Do you have a shop?

We don’t have a traditional retail store but you can collect your order from our warehouse in Port Melbourne via Click & Collect. 📦 All orders must be placed online first, we’re not set up for in-person shopping (no browsing or purchasing on site).

Are there any additional conditions that may affect my Click & Collect order?

Yes, occasionally, external factors can delay your Click & Collect order. This might include:. 📦 High-demand periods (e.g. major events, sales, public holidays). 🌧️ Severe weather events or other unforeseen disruptions. We always do our best to hav