Terms, Conditions & Policies
Terms and Conditions for Buying Products and Just Browsing
Welcome to Aid Station. In these terms, we also refer to Aid Station as "our", "we", or "us". And you are you!. These terms apply when you use this website, being https://www.aidstation.com.au/ and any other websites we operate with the same domain n
Shipping Policy
Delivery times may vary based on public holidays, sale periods, strikes, customs clearance etc. Pickup Location:Aid Station – The Bund Business ParkUnit 9 / 600 Lorimer Street, Port Melbourne VIC 3207. Directions:From the city along Lorimer Street, t
Return & Refund Policy
30-day return/exchange policy from delivery date. Tech items (such as watches, FORM goggles, headphones, heart rate monitors, recovery boots, etc.) are excluded unless unopened and unconnected in original packaging with the seal intact. Please note:
Faulty & Damaged Item Policy
If you think the item you've received is damaged or faulty, please follow the steps below:. Log in and reach out using this form on our website within 30 days of receiving your product. Include:. If it's a wearable item, tech, or equipment/accessory,
Final Sale Policy
Final Sale items are products marked with "FINAL SALE" labels on our website. These are typically:. Please note that even if socks, underwear or swimwear are not marked as Final Sale, they are not eligible for exchange or return as they fall under pe
Loyalty Program Terms & Conditions (PODIUM)
Last updated: 30 September 2026. Welcome to PODIUM, Aid Station's loyalty program designed to reward our valued endurance athletes! Membership is completely free and begins automatically when you create an account on our website. Program Launch: PODI
Privacy Policy
This document sets out the privacy policy of Aid Station Pty Ltd ABN 92 651 247 906 (referred to in this privacy policy as 'we', 'us', or 'our'). We take our privacy obligations seriously and we've created this privacy policy to explain how we store,
Cookies Policy
1.1. This Cookies Policy applies when you use our website https://www.aidstation.com.au/ or any other websites we operate with the same domain name and a different extension ("Website"). 1.2. This Cookies Policy applies between you and us, Aid Statio
Mobile Terms of Service
Aid Station Pty Ltd ABN 92 651 247 906. Last updated: 01.10.2025. 1.1. These Mobile Terms of Service ("Mobile Terms") apply to Aid Station's SMS/text messaging service (the "Service") operated by Aid Station Pty Ltd ABN 92 651 247 906 ("Aid Station",