Mobile Terms of ServiceUpdated 2 days ago

Aid Station Pty Ltd ABN 92 651 247 906

Last updated: 01.10.2025

1. INTRODUCTION

1.1. These Mobile Terms of Service ("Mobile Terms") apply to Aid Station's SMS/text messaging service (the "Service") operated by Aid Station Pty Ltd ABN 92 651 247 906 ("Aid Station", "we", "us", or "our").

1.2. Your use of the Service constitutes your agreement to these Mobile Terms, which form part of our overall Terms and Conditions.

1.3. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following any changes shall constitute your acceptance of such changes.

2.1. By providing your mobile number and consenting to Aid Station's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Aid Station through your wireless provider to the mobile number you provided.

2.2. You may receive messages even if your mobile number is registered on any Do Not Call list, as you have provided express consent.

2.3. Text messages may be sent using an automatic telephone dialing system or other technology.

2.4. You understand that you do not have to sign up for this program to make purchases, and your consent is not a condition of any purchase with Aid Station. Your participation in this program is completely voluntary.

3. TYPES OF MESSAGES

The Service may include the following types of messages:

3.1. Service-related messages: Order updates, shipping notifications, delivery confirmations, account alerts, and other transactional information.

3.2. Promotional messages: Marketing offers, product promotions, sales notifications, cart reminders, loyalty program updates, and other promotional content.

3.3. Informational messages: Company updates, policy changes, and other important business communications.

4. COSTS AND CHARGES

4.1. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

4.2. Message frequency varies depending on your interaction with our services and promotional activities.

4.3. Standard message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

4.4. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

5. OPT-OUT AND UNSUBSCRIBE

5.1. You may opt out of the Service at any time by:

Clicking the unsubscribe link (where available) in any text message
Contacting us at [email protected]

5.2. No further messages will be sent to your mobile device after opting out, unless initiated by you.

5.3. If you have subscribed to multiple Aid Station mobile message programs, you may need to opt out separately from each program by following the specific instructions provided.

6. SUPPORT AND HELP

6.1. For Service support or assistance, you can:

Text HELP to our SMS number
Email us at [email protected]
Contact us through our website support system

7. TECHNICAL REQUIREMENTS

7.1. You agree to provide us with a valid mobile number capable of receiving SMS messages.

7.2. If you get a new mobile number, you will need to sign up for the program again with your new number.

7.3. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes.

7.4. You acknowledge that any messages, including STOP or HELP requests, sent to a short code or telephone number we have changed may not be received, and we will not be responsible for honouring requests made in such messages.

8. CARRIER LIMITATIONS

8.1. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

8.2. Message delivery is subject to carrier network availability and may be affected by factors beyond our control.

8.3. We do not guarantee message delivery or timing.

9. LIABILITY AND DISCLAIMERS

9.1. To the extent permitted by applicable law, you agree that we will not be liable for:

Failed, delayed, or misdirected delivery of any information sent through the Service
Any errors in message content
Any action you may or may not take in reliance on the information or Service

9.2. The Service is provided "as is" without warranties of any kind.

9.3. Nothing in these Mobile Terms limits your rights under Australian Consumer Law.

10. PRIVACY

10.1. We respect your privacy. Information about how we collect, use, and protect your personal information is set out in our Privacy Policy, which can be found at [website link].

10.2. By using the Service, you consent to the collection and use of your mobile number and related information as described in our Privacy Policy.

11. COMPLIANCE

11.1. These Mobile Terms comply with applicable Australian telecommunications and privacy laws.

11.2. We reserve the right to suspend or terminate the Service for any user who violates these terms or applicable laws.

12. GENERAL TERMS

12.1. These Mobile Terms are governed by Victorian law and form part of our overall Terms and Conditions.

12.2. If any provision of these Mobile Terms is found to be unenforceable, the remaining provisions will continue in full force.

12.3. These Mobile Terms may be updated from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

CONTACT INFORMATION

Aid Station Pty Ltd
Email: [email protected]
Address: 9/600 Lorimer Street, Port Melbourne VIC 3207
Website: aidstation.com.au

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