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Orders & Payments
Information on placing, managing, or cancelling orders and available payment methods.
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Why didn't I receive an order or shipping confirmation?
If you haven’t received your order or shipping confirmation, here are a few things to check:. Email used at checkout: The order may have been placed under a different email address. Try checking any alternate inboxes you may have used. Spam or junk f
My order was confirmed but I have been contacted that an item is out of stock. Why is this?
Occasionally, an item may be damaged or missing when we go to pack your order. These issues are only identified during the picking process. If this happens, our team will reach out to arrange a suitable replacement or offer you a credit/refund. We kn
Why is my order delayed?
Delays can sometimes occur during peak periods, major events, customs processing or due to severe weather conditions, which affect dispatch or delivery times. Before contacting us, we recommend checking your tracking link for the latest updates. You
Can I save items to a wishlist?
While we don’t have a traditional wishlist just yet, you can favourite products and organise them into collections. A great way to keep track of your must-haves.🔗 View My Favourites. ✅ Click the heart icon ❤️ on any product page✅ Make sure you're lo
Can I re-buy the same order?
Yes! You can reorder past purchases in just a few clicks — no need to manually add each item. Go to Account > Orders. Select the order you’d like to repurchase. Click Track Shipment. Select Buy Again. This will take you to a cart with the same items
Where is my order?
Wondering where your order is? Here's everything you need to know about tracking your parcel, delivery timeframes, and what to do if something doesn’t look quite right. You can check your order status anytime by logging into your account using the em