Product/Order Issues
Support for missing, incorrect, damaged items or order changes.
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Orders & Payments
Information on placing, managing, or cancelling orders and available payment methods.
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Where is my order?
Wondering where your order is? Here's everything you need to know about tracking your parcel, delivery timeframes, and what to do if something doesn’t look quite right. You can check your order status anytime by logging into your account using the em
Why didn't I receive an order or shipping confirmation?
If you haven’t received your order or shipping confirmation email, don’t stress, here are a few things to check first:. ✅ 1. Double-check your inbox. Sometimes our emails sneak into your junk, spam, or promotions folders, especially if it's your firs
Why is my order delayed?
Delays can sometimes occur during peak periods, major events, customs processing or due to severe weather conditions, which might affect dispatch or delivery times. Before contacting us, we recommend checking your tracking link for the latest updates
Can I re-buy the same order?
Yes! You can reorder past purchases in just a few clicks — no need to manually add each item. Go to Account > Log in > Orders. Select the order you’d like to repurchase. Select Buy Again. Refresh your browser. Tap the account icon (the little person
My order was confirmed but I have been contacted that an item is out of stock. Why is this?
Occasionally, an item may be damaged, faulty or missing when we go to pick or pack your order. If this happens, our team will reach out to arrange a suitable replacement or offer you a credit/refund. We know it’s disappointing, and we always aim to r