Why is my order delayed?Updated 2 months ago
Delays can sometimes occur during peak periods, major events, customs processing or due to severe weather conditions, which affect dispatch or delivery times.
Before contacting us, we recommend checking your tracking link for the latest updates. You can also visit our Tracking Help Centre articles here for more info.
In most cases, your parcel is still safely in transit, and the courier will do their best to deliver it as soon as possible. Flight delays, regional deliveries, and unexpected weather events may impact delivery timeframes.
If there are no tracking updates after the timeframes below, please contact us here or email [email protected] so we can follow up with the courier
Australia | International | |
Express | 5 business days | 8 business days |
Standard | 8 business days | 10 business days |
International customers: Your parcel may be held in customs while it awaits clearance. There may be no update until it is cleared.