Product/Order Issues

Support for missing, incorrect, damaged items or order changes.

Articles

I received the incorrect item/ Something is missing from my order!

We’re really sorry for the mix-up. We do our best to get every order right, but sometimes things slip through. Here’s what to do:. Step 1: Contact our Athlete Support team. Let us know what went wrong by submitting a request 👉 Contact us hereBe sure

My item is faulty/damaged

We’re so sorry your order didn’t arrive in as it should have. ⚠️ Please note: While we pack every order with care, external factors during transit (like rough handling or environmental conditions) may sometimes result in damage. We know how frustrati

What happens if a product goes out of stock after I order it?

Occasionally, due to high demand or unexpected inventory issues, an item may go out of stock after your order has been placed. We know it’s frustrating, and we’ll always do our best to resolve it quickly. 💬 Step 1: We’ll contact you. If this happen

Why was my order cancelled?

We’re really sorry your order was cancelled, we know that’s frustrating. We’ll always refund you and send you an update via email. 🧾 Common reasons an order may be cancelled:. The item may have sold out before your order was finalised, or we had ins