My item is faulty/damagedUpdated 6 days ago

We’re so sorry your order didn’t arrive in as it should have.

⚠️ Please note: While we pack every order with care, external factors like manufacturing issues, transit (like rough handling by the carrier or environmental conditions) may sometimes result in damage. 

We know how frustrating this can be and want to get it sorted for you quickly 💚 

💬 Step 1: Contact our Athlete Support team

Please submit a request here so we can assist you further.

📸 To help us speed things up, please include:

• Your order number

• Your full name and email address

• Details of the damaged or faulty item(s) - Batch number and Best Before date

• A photo or video of the item(s) clearly showing the issue

Once we’ve reviewed the details, we’ll let you know the next steps — whether that’s a return, replacement, warranty claim or refund.

📄 For more info, check out our Faulty & Damaged Items Policy here.