SavedBy Package Protection – Customer FAQUpdated 23 days ago
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged, or stolen packages.
We do everything we can to make sure your order gets to you safely, but if an issue occurs during delivery, SavedBy can help make the resolution process easier and faster.
How is SavedBy different from the 100% Taste Guarantee?
These cover two different types of issues:
| SavedBy Package Protection | Our 100% Taste Guarantee |
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How much does SavedBy cost?
The cost of SavedBy Package Protection varies depending on the value of your order. The fee is automatically calculated and displayed in your cart when you add items to your order.
Do I need SavedBy Package Protection?
No, SavedBy is completely optional.
However, it can help speed up the process of resolving certain shipping issues. In some situations where a package may not be covered by Aid Station, SavedBy may also be able to assist.
How do I use my SavedBy Protection?
If you experience an issue with your package, you can contact SavedBy directly through their customer portal:
Before submitting a claim, please review SavedBy's policies to make sure your package and situation are covered:
How quickly can I receive a replacement?
SavedBy can often arrange for a replacement package within 1 business day. In some cases, it may take longer, but they generally work to resolve claims as quickly as possible.
Will SavedBy contact me directly?
Yes. If you purchase SavedBy Package Protection with your order, SavedBy will send you a confirmation email.
If you submit a claim, their team will contact you directly by email if they need any additional information and will provide updates on your claim and resolution.
For general enquiries, you can contact:
Support: [email protected]
Package claims: [email protected]