We're sorry to hear that your order was marked as ‘Delivered’, but you haven't received it, you didn’t sign for it, or you simply can’t find it. Your satisfaction is important to us, and we apologise for any inconvenience caused. Here’s what to do ne
Waiting longer than expected? We know how important it is to get your gear on time, especially before a big training block or race!. 🆘 Tracking hasn’t moved?. If your parcel shows as ‘pending’, has had no updates for 7+ business days, or you’re conc
If your parcel is returned to us by the courier (RTS), don’t stress, we’ve got a few options for you. If we’re notified by the courier first, we’ll email you. If you spot the RTS status before we do, please contact our Athlete Support team as soon as
If your tracking hasn’t changed in a while, don’t panic! Sometimes couriers experience scanning delays or miss a tracking update along the way. 🕵️♀️ Step 1: Check how long it’s been. Tracking updates can occasionally pause for a day or two, especia
If your international order seems stuck at ‘Customs’, don’t stress, this is a normal part of international shipping, and in most cases, it resolves itself. 🛃 Why is it taking so long?. Since your parcel is travelling outside of Australia, it will go
If your tracking says “Left in a safe place” but you can’t find the parcel, we’ll help you figure it out. 🔍 Step 1: Check your surroundings. Couriers often leave parcels in places they consider secure. Take a good look around:. Near the front/back d