My delivery is delayed - what can I do?

Waiting longer than expected? We know how important it is to get your gear on time, especially before a big training block or race!

🆘 Tracking hasn’t moved?

If your parcel shows as ‘pending’, has had no updates for 7+ business days, or you’re concerned it’s lost:

1. Contact us by submitting a form here as soon as possible.

2. In a rush? Place a replacement order now and choose Express at checkout

3. We’ll open a case with the courier to investigate and keep you up to date.

4. Once we have an outcome we will be able to offer a solution for you, 

👉 If you choose not to order a replacement, we’ll need to wait for the courier's investigation before proceeding. We do not send free replacements.

⚠️ A few reminders:

• These timeframes are guidelines only and may be impacted by conditions outside our control (e.g. weather, public holidays, courier delays, high order/parcel volumes)

• We don’t take responsibility if your order was left to the last minute,  please plan ahead and always choose Express if you’re on a tight deadline.

• We’re here to help, but we don’t tolerate rude behaviour 💚

📄 You can also check our Shipping Policy for more info

👉 Check delivery & Order expectations in:

• How long will it take to arrive?

• Where can I track my order?

• Estimated Delivery Timeframes