Stuck in Customs?

If your international order seems stuck at ‘Customs’, don’t stress, this is a normal part of international shipping, and in most cases, it resolves itself.

🛃 Why is it taking so long?

Since your parcel is travelling outside of Australia, it will go through customs clearance in the destination country. This can cause delays in tracking updates, especially if:

• It’s your first international order

• The country has stricter customs procedures

• It’s during a public holiday or peak season

📦 At the border, customs clearance can take 2–10 business days before the local courier receives and scans your parcel.

📅 Check expected delivery timeframes

Each country’s delivery times vary, your parcel may still be on track!

👉 Check our Estimated Delivery Timeframes to see what’s considered normal for your region.
👉 You can also visit your local postal service (e.g. NZ Post, La Poste, USPS) using your AusPost tracking number for more detailed updates.

⚠️ Please note:

• Border clearance times are outside of our control.

• While many parcels clear quickly, others may take longer, especially during peak periods or due to increased security checks.

💬 Think something’s wrong?

If your parcel has been stuck in customs with no updates for over 7 business days, please contact our Athlete Support team and we’ll investigate it for you.

💡 Want it faster next time?

We recommend choosing Express Shipping via DHL for future orders as it’s a courier service, that typically clears customs faster.

📄 For more details on shipping and international processing, see our Shipping Policy