Returning something? Here's exactly how it works for Australian orders, whether you're using our prepaid label, organising your own return, or dropping it off at our warehouse. 🏢 Returning in person (Port Melbourne). You’re welcome to return your it
Need to send something back from outside Australia? No stress — here’s how it works for New Zealand and international orders. 📨 Step 1: Submit a return request. Before sending anything back, please email us or submit a return request.We’ll confirm
We aim to get your return sorted as quickly as possible. Here’s what to expect once your parcel is on its way back to us. 💡 We’ll send you an email confirmation once your return has been processed. 🇦🇺 Australia Returns. Once your return arrives at
It’s super easy to locate your return label! Here’s how:. 📧 1. Check your email. If your return has been approved, we’ll send a confirmation email with your return label attached. If you don’t see it, make sure to check your spam or junk folder, it
🖨️ No printer? No problem. (Australia only). 📮 Option 1: Print at your local post office. If you're returning from within Australia, head to your local AusPost and show them the barcode from your return label email. They’ll scan it and print the la
Yes, return shipping is at the customer’s expense unless your item is faulty or damaged. 🇦🇺 Australia. Returns incur a $10 flat fee, which covers both shipping and processing. 🌍 New Zealand & International. Customers outside Australia will need to