Return Process
How do I return my item(s)? - Australia
30-day return/exchange policy from delivery date. Tech items (such as watches, FORM goggles, headphones, heart rate monitors, recovery boots, etc.) are excluded unless unopened and unconnected in original packaging with the seal intact. Please note:
How do I return my item(s)? - NZ & International (All other countries)
30-day return/exchange policy from delivery date. Tech items (such as watches, FORM goggles, headphones, heart rate monitors, recovery boots, etc.) are excluded unless unopened and unconnected in original packaging with the seal intact. Please note:
When will I know you received my return?
We aim to get your return sorted as quickly as possible. Here’s what to expect once your parcel is on its way back to us. 💡 We’ll send you an email confirmation once your return has been processed. 🇦🇺 Australia Returns. Once your return arrives at
How can I find my return label? - Australia
It’s super easy to locate your return label! Here’s how:. 📧 Check your email. If your return has been approved, we’ll send a confirmation email with your return label attached. If you don’t see it, make sure to check your spam or junk folder, it can
I don’t have a printer to print my return label - Australia
🖨️ No printer? No problem. (Australia only). 📮 Print at your local post office. If you're returning from within Australia, head to your local AusPost and show them the barcode from your return label email. They’ll scan it and print the label for yo
Do I need to pay for my return?
Yes, return shipping is at the customer’s expense unless your item is faulty or damaged. 🇦🇺 Australia. Returns incur a $10 flat fee, which covers both shipping and processing. 🌍 New Zealand & International. Customers outside Australia will need to