What to expect - NZ & International (All other countries)

Need to send something back from outside Australia? No stress — here’s how it works for New Zealand and international orders.

📨  Step 1: Submit a return request

Before sending anything back, please email us or submit a return request.
We’ll confirm if your item is eligible and guide you through the process.

⚠️ Please do not send items back without approval.
Unapproved returns will be marked Return to Sender (RTS) and Aid Station is not liable for any associated shipping or customs costs.

✅ Return eligibility

• Items must be unopened, unused, and in original, sellable condition

• Returned within 30 days of receiving your order

• Include any original packaging and tags

Not sure if your item qualifies? 👉 What items can I return? or contact us. 

 🔁 Do you offer exchanges?

We don’t offer exchanges. If you’d like a different item, simply return the original for a refund or store credit, and place a new order for the one you need.

📦 How to return your approved item:

1. Pack it up securely

   • Include your order number or packing slip inside the parcel

   • Make sure it’s packed safely to avoid damage in transit

2. Ship it to us
   Unfortunately, we can’t issue return labels for international orders, so you’ll need to pay for return shipping at your local post office.

   Send returns to:

   Aid Station – Returns  

   9/600 Lorimer Street  

   Port Melbourne VIC 3207  

   Australia

3. Send us your tracking details
   Email us your tracking information so we know it’s on the way.

What happens next?

Once your return arrives and passes inspection, we’ll process your refund or issue a store credit, depending on what preference you provided.

Please allow up to 5 business days for processing once your parcel reaches us.

🕓 Peak periods

During peak times (like sales, promotions, or public holidays), please allow an additional 1–2 business days for processing.

📄 You can also review our: Returns Policy, Change of Mind Policy, Final Sale / Clearance Items Policy

Still need help? Contact our Athlete Support team, we’ve got you covered 💚