Returns: What to expect (Australia)

Returning something? Here's exactly how it works for Australian orders, whether you're using our prepaid label, organising your own return, or dropping it off at our warehouse.

🏢 Returning in person (Port Melbourne)

You’re welcome to return your item directly to our warehouse.

• Bring your order confirmation or proof of purchase

• Our team will inspect the item and process your return on the spot. This can be for a refund or store credit, depending on your preference
• Please ensure your item meets our return eligibility guidelines

📍 Where is your warehouse located?
📄 See full Returns Policy

📦 Returning online

Please note: We don’t offer exchanges on online orders. If you’d like a different item, you’ll need to return your original and place a new order.

Using our prepaid label

1. Submit a return request by emailing us or submitting a form. 

2. We'll send you a $10 return processing fee link

3. Once paid, you’ll receive a prepaid AusPost return label

4. Print and attach the label, and drop your parcel at any Australia Post location 

💡 Need help printing? Either get them to scan the barcode and print it for you OR If you’re placing a new order, we can include a physical return label in your box.

Organising it yourself

Prefer to handle the return yourself? That’s fine too.

1. Pack the item securely and include your order number or packing slip

2. Post your return to: 

   Aid Station – Returns  

   9/600 Lorimer Street  

   Port Melbourne VIC 3207  

   Australia

3. Email us your tracking details so we can keep an eye out.

What happens next?

Once your return is received and inspected, if approved we’ll issue either a refund to your original payment method or a store credit,  whichever preference you selected.

Please allow up to 5 business days for processing once it arrives at our warehouse

🕓 Peak periods

During peak times (like sales, promotions, or public holidays), please allow an additional 1–2 business days for processing.

🔗 Not sure if your item qualifies? Check out: What items can I return?
📄 Or review our Returns Policy, Change of Mind Policy, or Sale/Clearance Item Policy

Still have questions? Reach out to our Athlete Support team 💚