📭 Shipping status hasn’t updated?

If your tracking hasn’t changed in a while, don’t panic! Sometimes couriers experience scanning delays or miss a tracking update along the way.

🕵️‍♀️ Step 1: Check how long it’s been

Tracking updates can occasionally pause for a day or two, especially during busy periods. But if your tracking hasn't updated for more than:

• 7 business days (within Australia)

• 10 business days (international)
  then something may be up, and we’re happy to help investigate.

👉 You can review these timeframes in more detail here: Estimated Delivery Timeframes

🔎 Step 2: Still stuck?

If it’s past the timeframes above, reach out to our Athlete Support team with:

• Your order number

• Your full name

• A screenshot or link to the tracking status (if available)

We’ll follow it up with the courier and open an investigation if needed.

⚠️ Keep in mind:

• These delays are often caused by weather events, network congestion, or missed scans,  they're usually resolved without any action needed.

• Please be aware that delivery timeframes are guidelines only and may be impacted by external factors outside our control.

📄 For more details, check out our Shipping Policy