Why haven't I received confirmation yet?Updated 2 months ago

If you haven’t received your order confirmation email, don’t stress,  here are a few things to check first:

✅ 1. Double-check your inbox

Sometimes our emails sneak into your junk, spam, or promotions folders,  especially if it's your first time ordering from us.

📮 2. Was your email entered correctly?

If there was a typo in your email, or you checked out using a different email address (like through Apple Pay, which can mask or hide your real email), the confirmation might’ve been sent elsewhere.

If you’re unsure, reach out to our Athlete Support team, we can help locate your order and update your details if needed.

🕐 3. Give it a few minutes

Confirmation emails are usually sent instantly, but in rare cases, it might take 5–10 minutes to come through (especially during peak times or if your payment is still processing).

Still not sure?

If in doubt, log in to your account using the email you ordered with and check if your order is listed there.

If it’s missing or you’re still unsure, contact our Athlete Support team and we’ll get it sorted 💚