My rewards code isn’t working

If your reward code isn’t applying at checkout, here are a few things to check before reaching out 

Troubleshooting steps:

• Double-check the code is entered correctly (watch for spaces or typos)

• Make sure the reward hasn’t expired

• Ensure the reward applies to the items currently in your cart

• Confirm the reward hasn’t already been used

• Use the same email linked to your Podium account, rewards are tied to that account only

Minimum spend requirements

Some rewards only apply once your cart hits a certain total:

Discounts apply to product total only, shipping does not count toward minimum spend.

🎁 Mystery gift not working?

Mystery gifts need to be manually applied and work a little differently.
👉 See: How do I redeem my mystery gift?

💬 Still stuck? Contact our Athlete Support team
📄 Read our Loyalty Terms & Conditions