How do I update the shipping address for my order?Updated 13 days ago

We can only update your shipping address if your order has not been dispatched yet. So it’s important to get in touch quickly!

Please either:
📬 Submit a request via our Contact Form, or Email us at [email protected]

Be sure to include your updated address and any important details like:

• Unit, PO Box or Parcel Box number

• Street and street number

• Postal code, State/Territory, Country

• Business name (if applicable)

We’ll check your order status and update the address if it hasn’t been packed or shipped yet.

📌 Same-day dispatch cut-off: 12 PM AEDT/AEST (Melbourne, AU time)*

*This is a guideline, not a guarantee. While we do our best to ship orders out on time, dispatch may be delayed during peak periods, sales events, or due to unexpected courier or warehouse issues.

🚚 Already dispatched?

If your order has already been shipped:

• Australia: Submit a redirection request via AusPost App.

• International: Contact us using the details above and we'll do our best to assist with redirection. However, international redirections aren't always possible, and Aid Station cannot be responsible for lost parcels when incorrect shipping addresses are provided.

Not sure what to do? Contact our Athlete Support team, in some cases, we might be able to assist with redirection 💚