Final Sale PolicyUpdated a month ago
What are Final Sale Items?
Final Sale items are products marked with "FINAL SALE" labels on our website. These are typically:
Clearance products
Discontinued items
End-of-season stock
Special promotional items
Items with limited stock
Please note that even if socks, underwear or swimwear are not marked as Final Sale, they are not eligible for exchange or return as they fall under personal care/hygiene items. Read our full Return Policy here.
Final Sale Terms
No Returns or Exchanges
Final Sale items cannot be returned or exchanged for change of mind, sizing issues, or personal preference.
Exceptions - Your Rights Protected
Final Sale items CAN be returned or exchanged if:
The item is faulty or defective
The item is covered by manufacturer warranty
We sent you the wrong item
The item was damaged in transit
The item significantly differs from the website description
Australian Consumer Law
Your rights under Australian Consumer Law are not affected by Final Sale status. You're still entitled to remedies for major failures and products that aren't of acceptable quality.
How to Claim
If your Final Sale item is faulty or covered by warranty:
Contact us here within 30 days of delivery or as soon as possible
Provide your order number and description of the issue
Include photos if applicable
We'll assess with the brand, and provide return/replacement instructions if eligible
Gift Purchases
Final Sale items purchased as gifts follow the same policy. Extended return periods for gifts do not apply to Final Sale items unless the item is faulty or under warranty.
PODIUM Loyalty Points
You'll still earn PODIUM points on Final Sale purchases, but points will be deducted if you return a faulty Final Sale item for refund.
Important Notes
Check carefully before purchasing Final Sale items - all sales are final unless faulty
Size charts and product descriptions should be reviewed thoroughly
No price adjustments if Final Sale items are further reduced
Limited stock - Final Sale items may not be available for exchange even if faulty
Questions?
Contact our team here if you're unsure about Final Sale terms or need assistance with a faulty Final Sale item.
Remember: Final Sale = Great savings, but choose wisely! Your consumer rights for faulty products are always protected.