Can I add/remove an item to my existing order and if so, how?Updated 12 days ago
Absolutely! If your order hasn’t been dispatched yet, we may be able to add or remove items, but you'll need to get in touch as soon as possible.
🛒 How to add something to your order:
Contact us right away via our Contact Form or email us at [email protected]
Let us know:
The item(s) you want to add or remove
Flavour, size, or any other relevant details
Quantity you'd like adjusted
If the item is available, we’ll send you a payment link for the difference
- Once payment is received (if applicable), we’ll update your order and get it ready for dispatch
📦 Orders won’t leave our warehouse until any updates and payments are finalised.
📌 Same-day dispatch cut-off: 12 PM AEDT/AEST (Melbourne, AU time)*
*This is a guideline, not a guarantee. While we do our best to ship orders out on time, dispatch may be delayed during peak periods, sales events, or due to unexpected courier or warehouse issues.
⚠️ A few important things to keep in mind:
We can’t guarantee stock will be available at the time you request the change
Once your order has been picked, packed or shipped, we’re unable to make changes
If you're picking up from our warehouse, we’ve got a bit more flexibility, let us know ASAP and we’ll do our best to accommodate. You can also just place another pickup order and make sure to pick both orders up.