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Aid Station Help Centre

Home page of Aid Station FAQs. Track shipments, process returns, contact information and more!

Aid Station Help Center

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Contact Us & General Info

We’re making some major behind-the-scenes upgrades to help us serve you faster and better in the long run 🏃‍♂️💨. To make it happen, our Dispatch Team will be offline from 12pm (AEST) on Monday, 28 July while we upgrade everything. Think of it as a

<div data-block="true" data-editor="3dm6s" data-offset-key="ab8lj-0-0" id="isPasted"><h1 data-start="121" data-end="167" id="heads-up-were-taking-a-quick-pit-stop-">Heads Up: We&#x2019;re Taking a Quick Pit Stop &#x1F3C1;</h1><p data-start="169" data-end="282">We&#x2019;re making some major behind-the-scenes upgrades to help us serve you faster and better in the long run &#x1F3C3;&#x200D;&#x2642;&#xFE0F;&#x1F4A8;&#xA0;</p><p data-start="284" data-end="457">To make it happen, our Dispatch Team will be <strong data-start="329" data-end="376">offline from 12pm (AEST) on Monday, 28 July</strong> while we upgrade everything. Think of it as a pit stop to fine-tune our engine.</p><h2 data-start="459" data-end="485" id="what-you-need-to-know">What you need to know:</h2><p data-start="486" data-end="842">&#x1F4E6; <strong data-start="489" data-end="543">Orders placed after 12pm (AEST) on Monday, 28 July</strong> will ship <strong><u>from</u></strong> <strong data-start="559" data-end="581">Wednesday, 30th July</strong>.<br data-start="582" data-end="585">&#x1F680; Need your order ASAP?&#xA0;<strong data-start="616" data-end="643">Choose Express Shipping</strong> at checkout to jump the queue, these will be prioritised once dispatch resumes.<br><br data-start="725" data-end="728">&#x1F4EC; There may be some minor delays as we catch up, but we&#x2019;ll be sprinting through the backlog as quickly as we can.</p><p data-start="1049" data-end="1211">If you have any questions in the meantime, our <strong data-start="1096" data-end="1120">Athlete Support team</strong> is still available to help, hop on the chat or send us a message here</p><p data-start="880" data-end="1047">Thank you for being part of the journey and we appreciate your patience.</p><p data-start="880" data-end="1047">&#x1F49A;</p></div>